Electrolux
We shape living for the better by reinventing taste, care and wellbeing experiences, for more enjoyable and sustainable living.
Introduction
Electrolux, a global household appliances icon with a rich century-long legacy, is synonymous with innovation, quality, and sustainability. Their product diversity underscores a dedicated commitment to providing intelligent, sustainable solutions for homes across the globe. With a constant eye on the future, Electrolux continues to shape the industry, enriching lives through technological advancements that redefine the modern home.
We were chosen to develop an intuitive and feature-rich portal using Magento, designed to facilitate a seamless customer journey for the purchase of product warranties. The portal caters to both self-service transactions and interactions through Agents. Engineered for accessibility and ease of navigation, it seamlessly communicates with internal systems, ensuring the procurement of tailored warranties and prices, while also delivering the purchase information back to the internal systems for processing.
Key Responsibilities
Our role in this project encompassed the comprehensive development of an intuitive and feature-rich portal for Electrolux using Magento. Focused on streamlining the customer journey, our responsibilities spanned the creation of a user-friendly interface for the effortless purchase and acquisition of product warranties. We designed the portal to accommodate both self-service transactions and interactions through Agents, ensuring a versatile and efficient platform.
Beyond the frontend, our responsibilities extended to intricate backend systems. We implemented seamless communication channels between the portal and internal systems, facilitating the procurement of tailored warranties and prices. Our team’s approach further included the establishment of a robust reporting mechanism, ensuring a comprehensive overview of all purchases. This blend of frontend and backend responsibilities underscored our commitment to delivering a holistic solution that elevates the customer experience in the realm of warranty acquisitions.
Customer Satisfaction and Results
The Magento-powered portal developed for warranty purchase has become a cornerstone of customer satisfaction and operational efficiency. Users praised the portal’s intuitive design, finding it effortlessly navigable for both self-service transactions and interactions with Agents. This seamless accessibility translated into quantifiable benefits, reducing processing times and enhancing the overall efficiency of warranty transactions.
Users expressed heightened satisfaction with the tailored warranties and pricing options, affirming a positive influence on their overall experience. The robust mechanisms designed to communicate with internal services provided additional value. In essence, our collaborative efforts have not only met but exceeded expectations, aligning seamlessly with the commitment to innovation and customer-centric solutions.
